Tickets are priced based on the fair market rate. Fair market rate is ascertained by supply and demand which determines the sale price of a ticket. In some events the demand will be high which will cause the sale price to be higher then the face value; however, other events may be in low demand due to less interest. It is all about the fair market rate which is defined as the price a client is willing to pay for an event. It may either be more or less than the price printed on the ticket.

Tickets for events where demand is low and supply is high may result in the ticket being sold for less than face value.

Empire Tickets motto, "Make Life an Event," sums up the insight that we have gained as to why tickets to events can be so memorable. It is the experience of taking your dad to see his favorite baseball team and getting him great seats in the dugout. It could be the experience of accompanying your mom to that amazing theatre production that she always wanted to see. Imagine taking your children to see the circus and having such close seats they can tweak the nose of the clowns. Those are the memories that last a lifetime and that are so precious. A ticket is the gateway to these priceless moments.

No. All orders are considered final once a client hits the "buy" button to place his or her order. At that point, there are no cancellations or exchanges allowed.

If an event is postponed or rescheduled, the tickets will be honored for the new date of the show. New tickets will not need to be issued. A replacement ticket or a refund will not be issued. If you can not make the new date we will accept the tickets back from you on a consignment basis only. You will receive 100% of the amount that we sell them for up to the price that you paid.

Announcements can take the following form to indicate a rescheduled or postponed event including, but not limited to local newspapers, local radio, our website, a team/ artist website, or a venue website.

Please note that tickets need to be handled as if they were cash. Lost or stolen tickets cannot be replaced under any circumstances.

If an event is cancelled we will provide a full refund for the sale price minus any handling and shipping charges; however, if a show is cancelled and refunds are not offered by the box office or venue, then we will not provide a refund. If an event is cancelled for any reason due to an act of God (rain out, earthquake, flood, etc.), a strike, protest, lockout, catastrophic events (i.e. acts of terror), or incidents of national security, we will not provide a refund or exchange for the tickets.

Tickets eligible for a refund must be returned to the office within 12 days of the announcement of the cancellation of the event. It is recommended to send the tickets via certified mail or a carrier that can provide proof of delivery to you. Send tickets to: Empire Tickets - Event Refunds - 3 West Paces Ferry Road, Suite 203, Atlanta, GA 30305. Include a detailed letter with the following pertinent information: Name, Company, Invoice Number, and Date of Ticket Purchase. Tickets may also be presented in person in our office on weekdays between the hours of 9:30 am and 5:30 pm.

All shipping charges and handling charges are not refundable.

Note about Special Events with Multiple Performers: Tickets for certain events, including, but not limited to Bonnaroo, Houston Rodeo, or County Fairs, may include performers as well as other attractions as part of your admission. If there is a change or cancellation to the musical line-up or the attraction, your event ticket remains valid for entry and we will not provide a refund

It is our guarantee to our clients that once an order is confirmed that the tickets will be authentic and received in time for the event. Additionally, we will immediately substitute a comparable replacement ticket or better if the tickets are not exactly as ordered, or refund the client´s money

A licensed broker is a safer way to purchase tickets. To be licensed, brokers must apply to state government and agree to certain conditions and regulations. States instituted licensing laws because they recognized the demand for the service provided by ticket brokers. Licensing has helped to regulate the industry and provide consumer protection from fraud.